House cleaning Franchisee of the year nominee (2018) is looking for an energetic, self-motivated Assistant Manager to grow and develop our business and take it to the next level. Come work for a business that has grown by more than 54% in the last 3 years. Come make a difference in the lives of our nearly 800 customers and our 35+ employees!
Your primary responsibilities would include the following: working out in the field with our employees to improve and motivate them, resulting in better employee retention as well as customer retention; quality control inspections; employee on-boarding and training; day management; meeting with customers face to face in the field to address issues; customer service phone calls. You will be tasked with doing whatever it takes to make sure we can get through each and every day.
You will also be cross trained in virtually all aspects of the business, including interviewing, in-home estimates, scheduling, employee discipline and advanced customer retention techniques.
Our ideal candidate would not look at their work as a task-based function. They would be goal based and results oriented. You will need to analyze key performance metrics and make decisions based on those results to drive the company forward. If you take pride in overall company results and understand the difference you make in getting there, this is the place for you!
Our office hours are typically from 7AM to 5:30 PM. Your schedule would likely begin at 8:30 AM and end around 5:30 PM, but that is dependent on teams completing their days. You need to be flexible on a daily basis. Our business runs Monday-Friday, so generally no nights or weekends. In the event of inclement weather or times of short staffing (for example), you may be required to work a weekend day as needed.
The ideal candidate will meet the following requirements:
Impeccable attendance - Our customers and employees are counting on us!
An attitude that is eager to learn, consistently positive, and professional
Strong communication and organizational skills
The ability to problem solve and analyze data - be a critical thinker
Previous management experience in a metrics focused environment, a college degree, or both
Basic computer skills (such as MS Word and Excel) is a plus
Valid driver's license with car insurance and a strong driving record
Bilingual (Spanish) would be beneficial, but not required
Salary base, paid weekly
Potential for bonuses and raises based on individual and company performance paid quarterly/yearly
Retirement program with company match
Company vehicle (likely) and tablet
First shift hours Monday - Friday
Are you looking for a career that is both rewarding and fulfilling? Look no further than the housecleaning industry! At The Cleaning Authority, we offer professional housecleaning services backed by more than 25 years of excellence. When you join the team, you’ll be trained on our Detail-Clean Rotation System, which has proven effective in more than 20 million cleans across North America.
The Cleaning Authority is renowned for providing quality cleans at affordable prices. Founded in Maryland in 1977, The Cleaning Authority was one of the first whole house cleaning services in the region. Our goal is to make our customers’ lives better, and we know that starts with our Professional Housecleaners. It's the employees that make The Cleaning Authority great! Each location is committed to hiring only the best and empowering them to become leaders who bring out the best in the people around them.
Become a part of a legacy of success and integrity. The Cleaning Authority is looking to hire enthusiastic Professional Housecleaners for full-time and part-time positions. If you enjoy cleaning, giving back to others, and gaining contentment from a job well done, we’re waiting for you!